International Journal of Innovative Research and Knowledge


Volume-6 Issue-10, October 2021




Title: QUALITY MANAGEMENT SYSTEMS, MONITORING AND EVALUATION SKILLS, AND ORGANIZATION PERFORMANCE IN PUBLIC SECTOR

Author: STEPHEN KAHURA MUCHOKI, PROF RAPHAEL NYONJE, DR ANGELINE MULWA & PROF. DOROTHY KYALO

Abstract

The study sought to examine the relationship between quality management systems, and organization performance in public sector and the moderating effect of monitoring and evaluation skills. This study covers a critical analysis of 5 peers reviewed journal articles and the main aim is to examine the influence of monitoring and evaluation (M&E) skills on the relationship between quality management systems (QMS) and organization performance in the public sector. The five articles were on quality management skills and organizational performance. The paper conducted a convergent analysis which identified the similarities in the studies while divergent analysis identified the differences in the articles. The results of the analysis found that quality management is important for organization performance. However, despite its great importance in improving performance, its application in the public sectors, especially in developing countries, remains significantly low. To ensure improved service delivery to its citizens, the government should ensure quality management practices are incorporated and implemented. The study found that through monitoring and evaluation, the public sector can be transformed through the promotion of capacity building and decision making to support service delivery to the public. This study recommends public organizations to adopt monitoring and evaluation frameworks to improve service delivery which should be adopted alongside quality management systems. It is also important to ensure that the employees are equipped with the relevant skills required for the monitoring and valuation process to implement quality management practices. Besides, future studies should be conducted on monitoring and evaluation skills, quality management systems and organizational performance in public sectors in Kenya. The study should use descriptive survey design and correlational research designs in a mixed research approach. As a part of the recommendation, qualitative data to should use the interview guide and quantitative research designs to use the questionnaire to provide comprehensive research findings. The studies should also consider using F-test to test the hypothesis in the study. Management level employees in the public sector organizations should be considered as the unit of observations because they are the ones with direct interaction with quality management and monitoring and evaluation practices.


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IJIRK DESCRIPTION

ISSN: 2213-1356

Publisher: Scholar Touch Publishers

Area/Scope: Business, Economics & Management; Social Science, Literature, Arts & Humanities; Engineering & Technology; Life Science & Physical Science, Health & Medical Science

Frequency: Monthly

Format: Online & Print

Language: English

Review Process: Double Blinded

Access: Open Access